Upay Mobile Banking (UCBL) Menu, Helpline Number, Logo, Transaction charge & Limit, Email and Head office address

UCBL Bank’s current mobile banking name being the “Upay”. “Upay”  Mobile Banking Bangladesh is one of the leading and digital mobile banking jetty licensed by Bangladesh Bank is committed to conducting mobile banking activities. UCBL’s former mobile banking name was “Upay”  and introduced way naming instead of the current U-Cash. Bangladesh UCBL Mobile Banking was first launched on 4 July 2013.

So at present UCBL is continuing its activities with the aim of conducting a reputed and digital mobile banking activity in Bangladesh by naming Mobile Banking. So today we will record all the information about the ways of mobile banking such as deposit, cash out, send money, top-up in this article that you can know all the information about UCBL’s “Upay” mobile banking. Let us describe the information sequentially below.

“Upay” Mobile Banking Menu Code

If you want to know the menu code of the way mobile banking and want to manage the activities of the way. Then you must know the way menu and manage the activities by dialing through the menu code.

Menu Code *268#

Logo of Upay

Mobile banking you want to know about the logo of mobile banking and save the logo then we have attached the mobile banking logo in this article which you can save.

“Upay” helpline number

If you are looking for a mobile banking helpline number, if you want to know or complain about a mobile banking product or mobile banking, you need to know your number. So the following is the way to provide the helpline number of mobile banking.

Upay Helpline Number: 16419 or 09610016419

Upay Head office address, Email, and Website address

Although Way UCB Bank is a new mobile banking, many people are searching Google for Way’s head office address, e-mail, and website address. Do you want these addresses? So let’s provide the head office address, email address, and website address of the way on our website to collect.

  • Head office address; Plot CWS (A) -1, Road 34, Gulshan Avenue, Dhaka – 1212, Bangladesh
  • Email address:
  • Website:

Service of “Upay” Mobile Banking

If you want to know more about the services currently provided by Upay Mobile Banking, stay tuned to our website as day-to-day Upay Mobile Banking has added new services.

  • Cash in
  • Cash-out
  •  Send Money
  • Mobile Recharge
  • Bill Payment
  • Traffic

8 taka cash out charge at UCB ATM Booth.

If you withdraw money from UCB Bank ATM Booth to Way account then you have the golden opportunity of cash out and the lowest cash-out charge. If you want to transact with the lowest cash out then one way is to open an account today and transact with the lowest cash-out charge. So only 8 rupees cash out charge per thousand.

Cashout Charge 8 Taka per thousand

“Upay” transaction charges/Fees

If you are a customer of Mobile Banking and want to know the transaction charges then let us know the details of the transaction charges which are paid by Mobile Banking.

Name Charge(USSD )
 Cash in `Free
Cash-out 18.5%
Send money Tk.5 (per  transaction)
Mobile recharge Free

U Cash Transaction limits

Are you a customer of mobile banking? Then you need to know the transaction limit in your account to make the transaction. Here is the way to highlight the transaction limit of mobile banking. Find out.

Name Daily limit Monthly Limit
Cash in 5 30000 30 200000
Cash-out 3 25000 20 150000
Send Money 5 25000 20 75000
Mobile Recharge 100 1000 1000 10000

Withdrawal limit from ATM booth through “Upay” wallet

If you are Upay customer then you can withdraw money from the ATM booth through the way wallet but how to withdraw money and what is the transaction limit we have given below.

Service type Frequence Limit ( in BDT)
Source Destination Daily Month Daily
Wallet ATM Withdrawal 4 100 25000

Month limits

Month Per trans (Min)  

Per trans (Max)

30000 500 20000

Limits of Mobile Recharge by “Upay” Wallet

You can recharge your mobile through “Upay” Wallet but you need to know how many times you can recharge your mobile in days, months, and years. Let us know the mobile recharge limit below.

Service Type


Per trans (Min Per trans (Max
Mobile Recharge – Prepaid 10 1000
Mobile Recharge – Postpaid 10 5000

How to open an “Upay” account

What are the ways you want to open a mobile banking account but you need to know what is required to open an account? Then you need to know how to open an account and now I will tell you what documents are required to open an account in a successful way.

  1. install Upay apps
  2. NID ( National ID)
  3. Mobile Number.

How to install and download “Upay” apps

The way you can install apps from the Google Play Store if you want to open a selfie account and make transactions. For this, you need to install or download the app by following the procedure below.

You need to follow the following steps for downloading the app:

  • Click Play Store from your Android Phone or Apps Store from iPhone
  • In the search option type Upay UCB for a quick search.
  • Download the App.

How do you register yourself through the way apps

You can register your account manually through Apps but you need to know how to register. Let’s learn the method below to learn how to register an account through apps.

Please open the app & follow the below steps:
Step 1: Click SIGN-UP and complete the KYC.
 Mobile number
 Full name as per NID
 NID/Smart Card Number
 NID/ Smart Card Image (both side)
 Email Id (optional)
 Referral mobile number (optional)
Step 2: You need to log in again
Step 3: Enter OTP which will be send to your registered mobile number.
Step 4: Accept the terms & condition for using Upay.
Step 5: Enter password
Step 6: Re-enter password
Step 7: Select secret questions & provide the answers accordingly. The answer is case sensitive.
Step 8: Press Ok
Step 9: In your Upay home dashboard, you will find “Verify”. Click on “Verify” to verify the wallet with
Bank accounts.
Step 10: In the case of UCB bank Account:
 Put the mobile number (both Upay wallet and UCB account mobile number has to be
 Put the UCB Bank account number and press “Continue”
 An OTP will be generated. Put the correct OTP in the OTP box.
 Bank Account Verification and KYC verification will be successful

*Mobile no, NID, Name, and Date of Birth of Upay wallet and UCB account has to be the same

In case of Other Bank Account:
 Click “Add Other Bank Account”
 Click (+) sign to add the account
 Select Bank name from the drop-down menu
 Select District
 Select Branch and press “Continue”.

Step 11: NID Verification: Upay will verify the NID to active the Upay Wallet

How can I recover the password if I forget it?

You can simply set a new password by clicking forget password option from the login page. You need to
follow the following steps for reset the password:
Step 1: Enter your registered mobile number.
Step 2: Click forget password option
Step 3: You will get a POP UP for reset password
Step 4: Press OK.
Step 5: Enter OTP (OTP will be automatically filled in OTP option)
Step 6: Answer all security questions accordingly.
Step 7: Enter new password
Step 8: Confirm the same password
Step 9: Press continue
You will get a successful POP UP for password reset.

How can I add my UCB account(s) in Upay?

You can able to view all current & saving accounts in Upay after activation/verification of your Upay
If your UCB Accounts are not tagged automatically, then you can tag your account from Upay app by
doing the following steps:
 Login to your Upay “App”
 Go to app’s Manu
 Press UCB Account Tagging
 Insert your CASA Account Number and Mobile Number (Name, Mobile Number, NID and Date
of Birth must be same for CASA and Upay)
 View your tagged account at Wallet
If your UCB Account is not tagged, you can do by the following steps:
 Login to your Upay account from Upay Site (
 Select Wallet and press Add (+) button
 Insert your CASA Account Number and Mobile Number associated with CASA for OTP
 View your tagged account at Account and Wallet
*In the future customers will be able to add/tag their credit cards also.

Abul Kalam

Hi, I'm Abul Kalam Azad. Now I'm working on a Private Bank in Bangladesh. In this website, I shall publish content on Finance Category. you can also know about the Banking system from our website. Anyone can know about Banking System in Bangladesh, Core Banking Review, Credit Card, Debit Card information, Agent Banking, and Mobile Banking Information from my content.

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